Palautuskäytäntö

RETURNS

You have the right to withdraw from your purchase within 14 days of receiving your order.

To request a return, please email us at furstockholm@gmail.com within 14 days.

Return Conditions:

  • Return shipping fee: SEK 149 (deducted from your refund)

  • Customs duties and fees are non-refundable

  • Items must be returned in their original condition

  • Refunds are processed within 5–10 days after we receive your return

  • Returns requested after the 14-day period may be eligible for store credit in the form of a gift card

International Returns

We provide prepaid return labels for returns within Sweden only.

For returns from countries outside Sweden, customers are responsible for arranging and covering the cost of return shipping to our return address in Sweden. Customers must also provide us with complete return shipment details, including a valid tracking number.

All customers entitled to a statutory right of withdrawal have 14 days from the date of delivery to exercise this right.

For approved claims involving defective or faulty items, Fur Stockholm will cover the necessary return shipping costs in accordance with applicable consumer protection laws.

We do not offer direct exchanges.

If you would like a different size, colour, or product, please return your original item and place a new order.

DEFECTIVE ITEMS & COMPLAINTS

All products are carefully inspected before dispatch.

If you receive a damaged or defective item, please contact us as soon as possible at furstockholm@gmail.com.

Include your order number and a detailed description of the issue.

If we are unable to resolve the problem, we will provide an appropriate remedy in accordance with applicable consumer protection laws.

We follow the guidelines of the Swedish National Board for Consumer Disputes (ARN). For more information, please visit arn.se.

UNCLAIMED PACKAGES

If you fail to collect your package within the specified collection period, the shipping carrier may dispose of the parcel.

In such cases, no refund will be issued, so please make sure to monitor your delivery notifications and collect your package on time.

NEED ASSISTANCE?

If you have any questions regarding shipping, returns, or your order, please contact us at:

furstockholm@gmail.com